9995bd Privacy Policy — Your Data is Completely Safe With Us

1Introduction and Definitions

9995bd ("we", "us", "platform") is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and protect the personal information of our users ("you", "member", "player").

In this policy, "personal information" refers to any data that can directly or indirectly identify you — including your name, phone number, email address, date of birth, financial details, and device information.

We operate in alignment with the international GDPR (General Data Protection Regulation) framework. Your privacy is our highest priority. At 9995bd, privacy is not a formality — it is at the core of how we do business.

2What Information We Collect

9995bd collects different types of information at different stages. Below is a detailed breakdown of what is collected and under what circumstances:

Information collected at registration:

• Full name and date of birth
• Mobile number and email address
• Current address and postal code
• Preferred language & currency
• Password (stored in hashed form — never readable in plain text)

Information Collected During KYC Verification:

• Copy of national ID card or passport
• Proof of address (utility bill or bank statement)
• Selfie or live face verification (where applicable)

Automatically Collected Data:

• IP Address & Device Type
• Browser type and operating system
• Time spent on site and pages visited
• Gaming history & betting patterns
• Cookies & session data

3Purposes for using your data

The information we collect is used solely for specific, legitimate purposes. No data is collected or used unnecessarily.

If you no longer wish to receive promotional emails or SMS, contact our support team at any time and we will remove you from our marketing communications list.

4Data retention & duration

We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Retention periods for different types of data are outlined below:

• Account Information: For the duration the account is active and up to 5 years after closure.
• Financial transaction records: May be retained for up to 7 years to meet legal requirements.
• KYC Documents: Retained for up to 5 years after verification.
• Cookies & session data: Typically deleted automatically within 30 days to 1 year.
• Gaming history: For the duration the account is active and up to 2 years after closure.
• Support Conversations: Retained for up to 3 years after last contact.

Once the applicable retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

5Sharing data with third parties

9995bd never sells your personal information. However, limited data may be shared with certain third parties in specific circumstances:

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or bank transfer.
• Game software providers: Only the minimum data necessary to operate the games is shared.
• KYC Verification Services: Trusted third-party services are used for identity verification.
• Legal Authorities: Information may be disclosed to regulatory authorities under a court order or legal obligation.
• Fraud prevention agencies: Data may be shared with industry-recognized bodies to help prevent suspicious activity.

All third parties are required to comply with our privacy standards. Our agreements with them include provisions to ensure your data is protected.

6Cookie Policy

9995bd uses cookies on its website. Cookies are small data files stored in your browser. They are used to enhance your experience and ensure the site functions properly.

Types of Cookies We Use:

• Essential Cookies: Essential for login sessions, security, and core site functionality. These cannot be disabled.
• Performance cookies: Used to analyze site performance and understand which pages receive the most traffic.
• Functionality Cookies: Used to remember your preferences, such as language and theme settings.
• Marketing Cookies: Used to show relevant ads. You can disable these.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

7Your Rights

Under GDPR and international data protection laws, you have a number of important rights over your own data. 9995bd fully respects and upholds these rights.

• Right to access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request a correction if any of your personal information is inaccurate.
• Right to Erasure: You may request the deletion of your data in certain circumstances (the "right to be forgotten").
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of your rights, please contact our support team. We typically respond to requests within 30 days.

8Child Protection Policy

9995bd is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

We verify your age at the point of registration. If a minor's data enters our system for any reason, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately.

9Security measures

9995bd employs multiple layers of technical and administrative security measures to protect your data. Our security infrastructure meets the highest industry standards.

• 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Two-factor authentication (2FA): An extra layer of security can be added to protect access to your account.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
• Firewall and Intrusion Detection: Unauthorized access attempts are detected and blocked in real time.
• Regular security audits: Independent third-party experts regularly conduct security assessments of our systems.
• Restricted Access: Only staff members who require access to specific data are permitted to view it.

In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

10Privacy Policy updates

9995bd reserves the right to update this Privacy Policy at any time. If significant changes are made, we will post a notice on the website and notify you at your registered email address.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

You can always check the "Last Updated" date at the top of this page to see when the policy was last revised.

11Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our support team is always ready to help.

• Email: [email protected]
• Live Chat: Available at the bottom right of the website (24/7)
• Response Time: Usually within 30 minutes
• Data request processing: Up to 30 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.